Refund Policy

1. Where this applies

• dcreyes.com store: dcreyes.com (opens in a new tab) runs on Printify, which handles checkout. That store also publishes its own terms and conditions (opens in a new tab) and privacy policy (opens in a new tab).
• Etsy: for orders from the DCREYE Etsy shop (opens in a new tab), requests are handled through Etsy’s messages and order tools, and refunds are issued through Etsy. Etsy’s own policies, including its purchase protection, may also apply.
• Custom orders arranged with DC REYES.

All DC REYES physical products are made on demand. Production, preparation and/or shipping may be handled by third-party print-on-demand providers such as Printify.

2. Custom order payment and cancellations

• Custom orders require full payment to be placed. DC REYES does not use deposits, advance payments or partial payments.
• A custom order can only be canceled before it goes into production. There is usually a window of roughly 12 to 24 hours after the order is placed, but it is not guaranteed: if the order goes into production sooner, it can no longer be canceled.
• Once in production, the order cannot be canceled and no refund is given for a change of mind.
• If you need design changes, request them before the order goes into production.
• You can always email us at dcreye@gmail.com so we can review your case personally and see whether any solution is possible. We cannot guarantee a solution in every case.

3. Damaged, defective or misprinted products

If your product arrives damaged, has a defect, shows printing problems or inadequate print quality:

• Contact us within 3 days of the package’s recorded delivery.
• Send clear photos of the product and of the defect or damage.
• Once the issue is verified, you choose between a free replacement or a full refund.

4. Wrong item

If you receive a different product from the one you ordered (for example, wrong size, color, model or design):

• Report it within 3 days of delivery.
• Send photos of the product you received.
• Once the error is verified, you choose between the correct item at no extra cost or a full refund.

5. Change of mind, size or color

If a physical product was produced and delivered correctly and has no defects, we do not accept returns or refunds for a change of mind, choosing the wrong size or color, or personal preference. This does not affect defective products or wrong items (sections 3 and 4).

6. Custom digital files

• Once a custom digital file has been delivered or downloaded, we do not accept returns or refunds for a change of mind.
• If the file is defective, corrupted or does not match what was agreed, contact us so we can review and fix the problem.

7. Shipping issues

• Lost in transit: we will investigate the case with Printify. Once the problem is confirmed, you choose between a free replacement or a full refund.
• Marked as delivered but not received: we will first investigate the case with Printify. The outcome depends on that investigation; there is no automatic refund or replacement.
• Wrong or incomplete address: if the address you provided prevents delivery, you are responsible for the cost of reproducing and/or reshipping the order. No automatic refund applies in that case.
• Returned to sender for a reason not caused by you: we will investigate the case with Printify. If it is confirmed that you did not cause the problem, you choose between a free replacement or a full refund.

Production and delivery times vary by product, print provider, destination and carrier. Estimates shown at checkout are approximate. For international orders, duties, import taxes and other charges due at the destination are the customer’s responsibility, unless the platform states that they were already collected at checkout.

8. How refunds are processed

• When a refund applies, it is issued to the original payment method whenever the platform or payment processor allows it.
• For purchases made on Etsy, the refund is handled through Etsy.
• How long the money takes to reach your account depends on the purchase platform, the payment processor and your financial institution, so we cannot guarantee a fixed timeframe.

9. Contact

Email us at dcreye@gmail.com or message us on WhatsApp at +1 786-258-4020 (opens in a new tab), telling us where you purchased. See also the Terms & Conditions.